Professional Parking Solutions Ltd and the National Parking Pass (NPP) platform provide parking compliance intelligence and PCN dispute correspondence services. We do not guarantee cancellation of any parking charge notice. Outcomes depend on the individual circumstances of each case, the operator involved, and the applicable legal framework. Our service provides professionally drafted dispute correspondence based on identified legal grounds — the decision to withdraw a charge rests entirely with the issuing operator or relevant appeals service.
Data Controller: Professional Parking Solutions Ltd, registered in England and Wales. Registered office: 86-90 Paul Street, 3rd Floor, London EC2A 4NE.
We operate the National Parking Pass (NPP) platform at nationalparkpass.uk and the PPS Shop at ppsshop.co.uk. We hold DfT KADOE Contract No. 1003179 issued by the Driver and Vehicle Licensing Agency, authorising our direct engagement with the parking enforcement sector.
We are registered with the Information Commissioner's Office (ICO). If you have any questions about how we handle your personal data, contact us at: compliance@nationalparkpass.uk
The private parking enforcement sector has issued over 76 million charges since the Parking (Code of Practice) Act 2019 received Royal Assent — with limited independent protection for motorists. Parliament has recognised this problem directly.
"It is very important that motorists have confidence in the appeals process and trust they will get the right outcome as quickly as possible — and that decisions are reached independently of the private parking industry itself."
"Cowboy operators really did let rip on the motoring public for three decades."
NPP is built to the standards the forthcoming Code of Practice certification scheme will require — independently operated, DfT-approved, and free from financial ties to parking operators. We exist to provide motorists with the professional representation that Parliament intended they should have.
| Category | Data Collected | Purpose |
|---|---|---|
| Identity | Full name, email address, phone number, postal address | To identify you, address correspondence, and contact you about your case |
| Vehicle | Vehicle registration mark (VRM) | To identify the vehicle subject to the parking charge |
| PCN Detail | PCN reference, operator name, charge amount, issue date, location, contravention alleged | To prepare your dispute correspondence and record case intelligence |
| Evidence | Photos you upload of your PCN, signage, and vehicle | To support your dispute and to contribute to our compliance intelligence database (with consent) |
| Account | Email address, membership tier, login activity | To manage your NPP membership account and authenticate you |
| Technical | IP address, browser type, device type, session timestamps | Platform security, fraud prevention, session management |
We process your personal data on the following lawful bases under UK GDPR:
When you upload photos of your PCN, they are analysed by our TRACE (Technical Reporting And Compliance Engine) system, which uses AI provided by Anthropic (claude-haiku) to extract case details and identify potential compliance issues.
This AI processing is used to:
No fully automated decisions are made about your case. All AI-generated assessments are reviewed by a member of our compliance team before any correspondence is prepared or sent. The AI assists our staff — it does not replace human review.
Anthropic processes image data in accordance with their Privacy Policy. We use the API only — your data is not used to train AI models.
Your data is stored in Google Firebase (Firestore and Cloud Storage), hosted within the European Union (europe-west1 region). Google Firebase is certified to ISO 27001 and SOC 2/3. All data is encrypted at rest and in transit using TLS 1.2 or higher.
Photo evidence is stored in Firebase Cloud Storage and accessed only by authorised PPS compliance staff. We do not use third-party document storage or share files with external parties except where you instruct us to do so.
| Data Type | Retention Period | Reason |
|---|---|---|
| PCN case records | 7 years from case closure | Potential legal proceedings; compliance audit requirements |
| Photo evidence | 7 years from case closure | As above; intelligence database contribution (where consented) |
| NPP member account | Duration of membership + 2 years | Contractual and account management purposes |
| Payment records | 7 years | HMRC financial record-keeping requirements |
| Technical logs | 90 days | Security monitoring; fraud prevention |
We do not sell your personal data to anyone. We do not permit advertisers to access your data. We share data only as follows:
We will never share your personal details with the parking operator who issued your charge, or with any appeals management platform, without your explicit instruction.
You have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where we no longer have a lawful basis to hold it.
Ask us to pause processing while accuracy or lawfulness is investigated.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including profiling.
To exercise any of these rights, email compliance@nationalparkpass.uk with the subject line "Data Rights Request". We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office.
PPS provides professionally drafted dispute correspondence and compliance intelligence. We cannot and do not guarantee that any parking charge notice will be cancelled, reduced, or withdrawn as a result of our service. The decision to withdraw or uphold a charge rests entirely with the issuing operator or the relevant independent appeals service (POPLA for BPA members; IAS for IPC members). Factors outside our control — including the availability of evidence, the operator's conduct, and the specific facts of the case — will affect the outcome. Our fee covers the preparation and delivery of professional correspondence, not the outcome of any appeal.
By submitting a PCN case to PPS, you confirm that:
PPS acts as your representative in good faith on the basis of the information you provide. We accept no liability for outcomes arising from inaccurate, incomplete, or misleading submissions.
Our websites use only essential cookies required for platform operation — authentication session tokens and security identifiers. We do not use advertising cookies, tracking pixels, or third-party analytics that share your data with advertisers. No data is sold to advertisers or marketing platforms.
We may update this privacy notice from time to time. Where changes are material, we will notify NPP members by email and display a notice on this page for 30 days. The version number and date at the top of this document indicate the current revision. Continued use of our services after a notified change constitutes acceptance.
Questions about this notice should be directed to compliance@nationalparkpass.uk.